Terms and Conditions

Welcome to Sanare Lab LTD. By using our website (www.sanarelab.com), you agree to comply with and be bound by these Terms and Conditions along with our Privacy Policy. If you do not agree to these terms, please do not access or use our site, or provide us with any personal information.

1. Interpretation

In these terms:

  • “We”, “Us”, “Our” refers to Sanare Lab LTD, a company registered in the United Kingdom with registration address: 128 CITY ROAD, LONDON, EC1V 2NX.
  • “You”, “Your” refers to the customer or potential customer for our products.

2. Delivery Policy

  • Shipping Methods in USA: USPS, UPS, FedEx depending on customer location.
  • Shipping Methods in Canada: APC Delcon, Canada Post. 
  • Shipping Schedule: Orders are typically shipped the same day, provided postal services are operational. Otherwise, they are shipped the next business day.
  • Customs Duties: You may be required to pay customs duties according to the laws of your country.
  • Non-Receipt: If you do not receive your order within the estimated time, please wait an additional 7 working days. If it is still not received, you may choose between a full refund or a replacement package.

3. Payment Methods

We accept Credit cards and PayPal.

  1. Solution Guarantee

If you encounter any issues, please contact us directly. We guarantee to provide a satisfactory solution to any problems.

5. Refund Policy

  • Refund Period: We offer a 60-day refund policy.
  • Return Requirements: To qualify for a refund, the product must be returned to us in its original condition.
  • Refund Process: Refunds are processed within 24 hours of receiving the returned product.

6. Restrictions on Resale

You agree not to resell, distribute, or otherwise offer our products for sale on third-party platforms, including but not limited to personal websites, Amazon, eBay, Etsy, Bonanza, and Walmart. This restriction helps us maintain the quality and integrity of our brand.

7. User Responsibilities

  • Account Security: You are responsible for maintaining the confidentiality of your account information and for all activities under your account.
  • Compliance with Laws: You agree to comply with all applicable laws, including those related to online conduct and content.

8. Data Protection

8.1 Commitment to Data Protection

At Sanare Lab LTD, we are committed to protecting your personal data and respecting your privacy. We process your personal data in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

8.2 Data Collection

We collect personal data that you provide to us when you use our website, make a purchase, or interact with us. This may include:

·       Contact Information: such as your name, email address, postal address, and phone number.

·       Payment Information: such as credit or debit card details and billing address.

·       Order Information: such as the products you purchase and your order history.

·       Technical Data: such as your IP address, browser type, and access times.

8.3 Data Usage

Your personal data may be used for the following purposes:

·       Order Processing: to process and deliver your orders, manage your account, and provide customer support.

·       Communication: to send you information about your order, updates, or responses to your inquiries.

·       Marketing: to provide you with promotional materials and offers, if you have opted in to receive them.

·       Website Improvement: to enhance and personalize your experience on our website, including analysis of usage trends and preferences.

·       Legal Compliance: to comply with legal obligations, such as tax and accounting requirements, and to protect our legal rights.

8.4 Data Sharing

We do not sell, trade, or otherwise transfer your personal data to third parties except in the following circumstances:

·       Service Providers: We may share your data with trusted service providers who assist us in operating our website, conducting our business, or servicing you, as long as these parties agree to keep this information confidential.

·       Legal Obligations: We may disclose your personal data if required to do so by law or in response to a legal request.

·       Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your personal data may be transferred to the acquiring entity.

8.5 Data Security

We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk of your personal data. This includes measures to prevent unauthorized access, use, disclosure, alteration, or destruction of personal data.

8.6 Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including any legal or reporting requirements. After this period, your personal data will be securely deleted or anonymized.

8.7 Your Rights

You have the following rights regarding your personal data:

·       Access: You have the right to request access to your personal data that we hold.

·       Correction: You have the right to request correction of inaccurate or incomplete personal data.

·       Deletion: You have the right to request the deletion of your personal data, subject to certain legal requirements.

·       Objection: You have the right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation.

·       Restriction: You have the right to request restriction of the processing of your personal data under certain conditions.

·       Portability: You have the right to request the transfer of your personal data to another organization, where feasible.

8.8 Contact Us

If you have any questions or concerns about our data protection practices, or if you wish to exercise your rights regarding your personal data, please contact us at:

Sanare Lab LTD Address: 128 CITY ROAD, LONDON, EC1V 2NX, UNITED KINGDOM Email: [email protected]

9. Governing Law

These terms and conditions are governed by the laws of the United Kingdom. Any disputes shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.

10. Disclaimer

  • Intended Use: Our products are not intended for human consumption and are not designed to diagnose, treat, cure, or prevent any disease.
  • Limitation of Liability: We are not liable for any loss, damage, or injury arising from the use of our products or the information provided on our website.

11. Amendments

We may update these Terms and Conditions from time to time. Any changes will be posted on this page. Your continued use of the website signifies your acceptance of any changes.